A knowledge portal per customer, complemented by a global knowledge base.
AI Technikakte is not a generic chatbot but a structured portal for industrial maintenance – with clear data boundaries and traceable suggestions.
Machine and asset records
Every machine gets its own digital record: master data, documents, maintenance history, contacts. Consistently structured across the whole fleet.
Failure capture & contractor docs
Reports from internal technicians and external service partners are captured centrally, tagged automatically and linked to the relevant asset.
Private knowledge base per customer
Your service reports, specifics and internal instructions – visible only to your users. Strict tenant isolation.
Global knowledge base
Manufacturer and product manuals maintained by the operator complement your knowledge without exposing your data.
How a query works.
Your technician describes the failure – with an error code, symptom or in their own words. The AI searches your private knowledge base and the global manufacturer documentation and delivers concrete suggestions with source references.
- →Source reference: every suggestion links back to the document it came from.
- →Similar cases from your history are shown – including the previous fix.
- →No AI account of your own, no API key, no model configuration required.
From scan to record
The QR code on the machine is the starting point, not the destination. A scan tells the system where your team is standing — and from there the entire process runs through to a documented record, with no paper slips and no rework at the desk afterwards.
- 01Scan
The code on the machine, control cabinet or module opens exactly that record. Your team chooses: view manuals, ask the AI or report a fault.
- 02Ask
The AI answers from your own documentation — with a source reference, meaning document and page. Not just a hit, but the exact passage.
- 03Document
Maintenance is signed off right at the equipment: complete the checklist, enter readings, attach a photo. Existing Excel checklists can continue to be used.
- 04Prove
On completion, a PDF protocol is generated automatically, showing the time, the person responsible and all recorded values — sent by email on request.
- 05Review
Every machine shows its complete maintenance history. Analytics show management whether maintenance is running on schedule and which asset causes the most incidents.
More portal capabilities
The customer portal grows with your operation – from sign-in through scheduled maintenance to reporting.
Sign in with your Microsoft account
Your staff can sign in to the portal with their familiar Microsoft 365 account – no additional password required. Classic e-mail-and-password login remains available in parallel.
- Access only for pre-authorised accounts: A Microsoft sign-in grants access only if the e-mail address matches an already existing, active portal account. No accounts are created automatically.
- Strict tenant separation: Each user only ever reaches their own company area; the Microsoft login never bypasses this separation.
- Cryptographically verified sign-in: Microsoft’s identity tokens are verified against Microsoft’s official signing keys; manipulated or expired tokens are rejected.
- Traceable: Sign-in attempts from non-authorised accounts are rejected and logged.
- Servers in Germany: All data remains on our servers in a German data center.
Maintenance plans with due dates
Set up recurring or one-off maintenance per machine – with interval, next due date and lead time. The portal automatically reminds the responsible roles before maintenance falls due, and related maintenance documents can be attached directly.
Reporting at a glance
A dashboard shows the state of your maintenance: on-time maintenance rate, open and overdue tasks, incidents by status and over time, and upcoming due dates – generated server-side, without external analytics services.
User management – flexible to your needs
Companies with their own IT manage users and roles independently via their administrator. For customers without an IT department, we provide direct support on request – for example when access needs to be restored. This way, user management adapts to your organisation, not the other way around.
What drives the effort
Not every document takes the same amount of work. Anything we can obtain directly from a manufacturer portal – operating manuals, datasheets, spare parts catalogues – we file quickly; the manufacturer is responsible for its technical accuracy.
Your own documents are the demanding part: as-built wiring diagrams, service reports from external contractors, setup sheets, handwritten notes. We check these for plausibility and currency before they enter the record.
That is why our free initial assessment looks at how your documentation is composed – not just how much of it there is.
Your data stays yours
Technical documentation is operational knowledge. That is why data sovereignty is part of the product here, not a footnote.
Operation and storage take place in a German data centre, with encrypted backups.
Your administrators can download all master data — machines, modules, incidents, maintenance plans, document index, contacts — themselves at any time as open CSV files. No data format that ties you to us.
We use no analytics or marketing cookies, neither on this website nor in the customer portal. That is also why you will not find a cookie banner here.
The AI interface we use processes your content solely to answer your questions — contractually safeguarded and without any use for training purposes.
Every customer works in a strictly separated area. Role-based permissions, optional two-factor authentication and an automatic session limit protect access, including on shared workshop PCs.
Diagnosis is the biggest time sink.
Across industries, fault diagnosis – finding the root cause – is the largest share of total repair time, not the repair itself. Structured documentation and knowledge bases attack exactly this phase and shorten it.
More than just failure diagnosis.
A well-maintained knowledge base helps not only when something breaks. It also answers everyday questions about manuals and documentation – without flipping through PDFs or hunting through folders. New staff get up to speed faster because they can look up machine knowledge, previous fixes and responsibilities in one place instead of interrupting experienced colleagues. The system therefore supports onboarding and training as well.
Like an additional, digital colleague.
At its core, AI Technikakte works like an additional colleague: one who knows all the machine and manufacturer knowledge you have on file, is available around the clock and – for a manageable monthly fee – delivers the right expert content instantly. No sick days, no knowledge loss when staff change, no waiting until the experienced colleague is reachable. It does not replace a skilled worker but takes routine questions and information search off your team.
Our own impact – stated honestly.
How much diagnosis and search times actually shorten in your operation depends on your documentation situation and failure history. We measure this together with our pilot customers and will publish real numbers as soon as robust data from live operation is available – no blanket promises without proof.
Safety & limits
The AI is a tool that makes suggestions – not an entity that acts on its own. Critical steps are clearly marked as requiring review.
- • Human review for critical documents and steps.
- • No automated interventions in machine controllers or assets.
- • Source reference for every suggestion – traceable instead of black-box.
Data handling
Tenant isolation at the data layer. Server location in Germany. Data-processing agreement with every customer – including a list of the sub-processors used (e.g. hosting, AI provider).
Want to see it live?
We will show you how it works using an example from your own machine fleet.