A knowledge portal per customer, complemented by a global knowledge base.
AI Technikakte is not a generic chatbot but a structured portal for industrial maintenance – with clear data boundaries and traceable suggestions.
Machine and asset records
Every machine gets its own digital record: master data, documents, maintenance history, contacts. Consistently structured across the whole fleet.
Failure capture & contractor docs
Reports from internal technicians and external service partners are captured centrally, tagged automatically and linked to the relevant asset.
Private knowledge base per customer
Your service reports, specifics and internal instructions – visible only to your users. Strict tenant isolation.
Global knowledge base
Manufacturer and product manuals maintained by the operator complement your knowledge without exposing your data.
How a query works.
Your technician describes the failure – with an error code, symptom or in their own words. The AI searches your private knowledge base and the global manufacturer documentation and delivers concrete suggestions with source references.
- →Source reference: every suggestion links back to the document it came from.
- →Similar cases from your history are shown – including the previous fix.
- →No AI account of your own, no API key, no model configuration required.
Diagnosis is the biggest time sink.
Across industries, fault diagnosis – finding the root cause – is the largest share of total repair time, not the repair itself. Structured documentation and knowledge bases attack exactly this phase and shorten it.
More than just failure diagnosis.
A well-maintained knowledge base helps not only when something breaks. It also answers everyday questions about manuals and documentation – without flipping through PDFs or hunting through folders. New staff get up to speed faster because they can look up machine knowledge, previous fixes and responsibilities in one place instead of interrupting experienced colleagues. The system therefore supports onboarding and training as well.
Like an additional, digital colleague.
At its core, AI Technikakte works like an additional colleague: one who knows all the machine and manufacturer knowledge you have on file, is available around the clock and – for a manageable monthly fee – delivers the right expert content instantly. No sick days, no knowledge loss when staff change, no waiting until the experienced colleague is reachable. It does not replace a skilled worker but takes routine questions and information search off your team.
Our own impact – stated honestly.
How much diagnosis and search times actually shorten in your operation depends on your documentation situation and failure history. We measure this together with our pilot customers and will publish real numbers as soon as robust data from live operation is available – no blanket promises without proof.
Safety & limits
The AI is a tool that makes suggestions – not an entity that acts on its own. Critical steps are clearly marked as requiring review.
- • Human review for critical documents and steps.
- • No automated interventions in machine controllers or assets.
- • Source reference for every suggestion – traceable instead of black-box.
Data handling
Tenant isolation at the data layer. Server location in Germany or the EU. Data-processing agreement with every customer – including a list of the sub-processors used (e.g. hosting, AI provider).
Want to see it live?
We will show you how it works using an example from your own machine fleet.